Accessibility Policy

Te Kāika is committed to ensuring accessibility for all individuals, including people with disabilities. We aim to comply with the New Zealand Government Web Accessibility Standards and the Web Content Accessibility Guidelines (WCAG) 2.1 to ensure our services are inclusive and accessible to everyone.


1. Our Commitment to Accessibility

We are dedicated to providing an accessible and user-friendly experience for all visitors, including those who use assistive technologies such as screen readers, magnifiers, and keyboard navigation.

We strive to:

• Ensure our digital platforms meet the accessibility standards set by the New Zealand Government.
• Regularly review and update our website and services to improve accessibility.
• Provide information in alternative formats upon request.
• Train our staff on accessibility best practices to support an inclusive experience for all users.

2. Website Accessibility

Te Kāika's website has been designed with accessibility in mind and includes the following features:

• Clear navigation and structure to assist all users in finding information easily.
• Text alternatives for non-text content, such as images and multimedia.
• Compatibility with screen readers and other assistive technologies.
• Sufficient color contrast and font sizing to support readability.
• Keyboard-friendly navigation for users who cannot use a mouse.


3. Physical Accessibility

Our physical locations aim to be accessible for all visitors. We provide:

• Wheelchair-accessible entrances and pathways.
• Accessible restrooms and parking facilities.
• Assistance upon request for individuals requiring support during their visit.


4. Alternative Communication Methods

We understand that some users may require alternative formats or support in accessing our services. We are committed to providing:

• Information in large print, braille, or audio formats upon request.
• Assistance via email, phone, or in-person for individuals who require additional support.
• Sign language interpretation services for important meetings or events upon request.


5. Feedback and Continuous Improvement

We welcome feedback on the accessibility of our website and services. If you encounter any barriers or have suggestions for improvement, please contact us:


Te Kāika
25 College Street, Caversham, Dunedin
Email: reception@tekaika.nz
Phone: 03 471 9960


We will review all feedback and take appropriate actions to improve accessibility where possible. Our goal is to ensure that all individuals have equal access to our services and digital content.


6. Compliance with NZ Government Standards

This policy aligns with the New Zealand Web Accessibility Standards and Web Usability Standards as outlined by the Department of Internal Affairs. We regularly review our compliance and strive to maintain the highest level of accessibility.

By using our website and services, you acknowledge our commitment to accessibility and inclusion. We will continue to enhance our efforts to remove barriers and promote equal access for all individuals.